Terms and Conditions

Gas & Plumbing Services

By booking our services, you agree to the following Terms & Conditions.

Last updated: May 2026

Thank you for choosing us. These Terms & Conditions are written in clear language to explain our services, guarantees, and commitments to you.

1. Quotations & Pricing

• All quotations are valid for 30 days from the date of issue.
• The quoted price covers only the work specified. Any additional work will be quoted and agreed before proceeding.
• Labour charges include travel time and the installation/repair work.
• All prices include VAT unless otherwise stated.
• We may need to adjust the quotation if site conditions differ significantly from the information provided.

2. Workmanship Guarantee

• We provide a 12-month workmanship guarantee on all installation and repair work carried out by our engineers.
• This guarantee covers defects caused by our workmanship, including leaks directly resulting from our installation.
• The guarantee does not cover pre-existing faults, misuse, lack of maintenance, accidental damage, or materials supplied by the customer.

3. Boiler Installations & Servicing

• All boiler work is carried out by Gas Safe registered engineers in accordance with current regulations.
• You will receive a Benchmark Commissioning Certificate and Gas Safety Certificate upon completion (where applicable).
• New boilers include the manufacturer’s warranty (typically 5–10 years) in addition to our workmanship guarantee.
• We cannot be responsible for faults in existing boilers or systems outside the agreed scope of work.

4. Power Flushing

• Power flushing removes sludge and debris to improve heating efficiency and reduce breakdown risks.
• While we use professional equipment, it is not a permanent fix for severely corroded or failing systems.
• We guarantee our workmanship for 12 months, but cannot guarantee the future performance of older radiators, valves, or boilers that were already in poor condition.

5. Emergency Call Outs

• Emergency rates apply outside normal working hours (Mon–Fri 8:00–17:00), weekends, and public holidays.
• We aim to respond to genuine emergencies within 2–4 hours where possible.
• Payment is required immediately upon completion of emergency work.
• We prioritise real emergencies such as gas leaks, major water leaks, or total loss of heating/hot water.

6. Gas Safety

• Your safety is our priority. All gas work complies with Gas Safe regulations.
• Do not use any gas appliance until our engineer confirms it is safe.

7. Customer Responsibilities

• Provide safe, clear access to the work area on the agreed date.
• Remove any obstructions or valuables before our arrival.
• Inform us in advance of any known issues (restricted access, asbestos, previous leaks, etc.).
• Keep children and pets away from the work area.

8. Payment Terms

• Full payment is due on completion of the work, unless otherwise agreed in writing.
• We accept bank transfer, credit/debit card, and cash.
• A deposit may be required for larger jobs or special-order materials.

9. Cancellations & Rescheduling

• Please give at least 48 hours’ notice if you need to cancel or reschedule.
• Late cancellations or failure to provide access may incur a call-out fee.

10. Skip Hire (where applicable) Where skip hire is part of the job, the client is required to indemnify us against any liability arising from the placement of the skip on the carriageway, footway, or grass verge. Full skip hire conditions will be provided on the quotation when relevant.11. Limitation of Liability

• Our liability is limited to the value of the work carried out.
• We are not responsible for indirect losses or damage caused by pre-existing faults in your property.

12. General

• These Terms & Conditions are governed by the laws of England & Wales.
• The most up-to-date version is always available on this website.

Questions or Need Clarification?
If you have any questions about these Terms & Conditions, please feel free to get in touch. You can reach us quickly using our Contact Form or by calling 07545572528. We’re happy to explain anything before you book our services.